Restaurant Training

Our trainers have a wide range of experience and can custom tailor training modules that fit your location.  We teach both basic and finer points of service and help to create or define existing service styles. Wine and beverage education can be included.

We can create customized training manuals, handouts, presentations or videos for:

Steps of Service – the steps help to define timing when taking orders and firing courses as well as the best opportunities to upsell.  We also cover ‘table maintenance’ which is important for attending to the guests at regular intervals.

Waiter Service – tracking their own sales mix for improved selling and customer service, handling different types of customers.  Service styles for each establishment (fine dining, casual, coffee bar and food truck) can vary greatly.  We will help you to create the best possible service style for your location.  Even the most casual, part-time food truck can have really great service!

Wine Service – understanding tasting and turning that information into selling wine to guests

Manager Education –  For new managers or newly promoted managers: “Managing Staff”;  for existing managers (2 yrs +) or senior managers “Managing other Managers”.  Both Steps of Service and Waiter Service can be modified for a managers-only training.  We also teach a basic Social Media “How-To”.

Please contact us for a consultation and pricing:  jenhancox@gmail.com